Shipping policy

Last updated: July 9, 2026

SHIPPING POLICY
Processing Times
All of our creations are individually crafted and packed with care.

Ready-to-Ship Items: Already completed miniatures are typically processed and packed within 1-7 business days.

Shipping Locations
We ship worldwide from our workshop in the Netherlands to most international destinations. If your country is not actively appearing as a shipping option during checkout, please get in touch with us directly so we can check availability for your region.

Shipping Rates & Delivery Times
Shipping costs are dynamically calculated at checkout based on your delivery address, package weight, and order size.

International Shipping Note: While packages standardly clear quickly, international transit can occasionally take up to 1–2 months to arrive due to local customs processing, regional postal carriers, or seasonal courier delays.

Protective Packaging
Our miniatures feature fine details and delicate parts. To ensure a completely safe journey, each figurine is secured using high-quality, protective packaging materials. We prioritize eco-conscious and recyclable wrapping elements whenever possible to look after the planet while protecting your models.

Full Tracking
Every single order we dispatch includes complete door-to-door tracking. You will receive an automated shipping confirmation email containing your personal tracking link the moment your package is registered with the postal carrier.

Customs, Duties & Import Taxes
Buyers are responsible for any customs fees, import duties, or local taxes that may be levied by your destination country upon arrival. Studio Rems has no control over these regional charges and is not responsible for postal transit delays caused by local customs inspections.

Damages or Transit Issues
We take packing incredibly seriously, but transit can occasionally be rough on delicate 3D prints. If your figurine arrives broken or damaged, please contact us at studiorominarems@gmail.com within 24 hours of delivery with clear photos of the damaged model and the exterior packaging so we can evaluate the issue and make it right for you.